Your Matchday Guide
Guide Contents
Turn your matchday into an entire day out with a range of great activities, entertainment and food and drink at Ashton Gate Stadium.
Here’s your essential guide to matchday so you can start planning your big day out.
Your Tickets – Entry, collection, and digital ticket info
⏰ Matchday Timings – Kick-off times and key stadium access windows,
🤳 Fan Zone – Activities, entertainment, and engagement areas,
🚌 Travel – Getting to and from Ashton Gate, including shuttles and walking routes,
🏟 Stadium Rules – Everything you need to know before entering,
🍻 Drinking in the Stadium – Where you can enjoy drinks responsibly,
♿ Accessibility – Facilities, assistance, and inclusive services,
📲 Keeping safe – Everything you need to know about reporting concerning behaviours.
Your Tickets
Visit the ticket office next to the Atyeo Statue near the Winterstoke Road carpark for any queries regarding your tickets or to purchase tickets on the day (subject to availability).
All ticketholders are welcome, whether you have purchased from Ashton Gate, Chelsea and Manchester United ticketing sites.
Match Timings
10:30 Ticket Office opens.
11:15 Fan Zone and bar area opens.
11:45 Hospitality opens.
11:45 Pre-booked free shuttle buses start.
12:15 Turnstiles open.
13:45 Fan Zone closes. Head to your seats.
14:15 Chelsea v Manchester United kick-off.
From Final whistle Sports Bar reopens for post-match party!
17:45 Last pre-booked free shuttle buses depart.
Look out for our Here to Help Volunteers in Pink Jackets if you have any questions or would like directions around the stadium.
Fan Zone
Head to the Fan Zone near the South Stand for great atmosphere and build-up
⚽Enjoy our pre-match DJ,
🎵Test your skills at the Subway activity area,
🏆 Get your photo with the Subway Women’s League Cup Trophy,
🥪 Collect free samples of Subway sandwiches,
👋 Meet the Chelsea, Manchester United and Bristol City Supporters’ Clubs, and sign up for their communities and events,
🎨 Look out for our roaming face painters to show your support for your team,
🌎 Chat to Pledgeball’s friendly volunteers about Sustainability,
🍔 Fuel up at the food and drink stands or the coffee shop,
🦁😈 Meet the furry mascots,
📖 Grab a programme to commemorate your day,
⏳ More to be announced soon!
Matchday Travel
Plan your journey to Ashton Gate Stadium on our dedicated travel and transport page.
This includes details on the free matchday shuttle bus, provided by WSL Football as part of Green Football Weekend. Free shuttles run from Temple Meads train station, the city centre and Park & Ride locations and must be pre-booked in advance!
There will also be suggested walking routes through Bristol for those who want to enjoy a stroll before kick-off.
Fan Choice Pilot
For the first time at a Domestic Final, supporters will have the option to enjoy alcoholic drinks from their seats, as part of the league’s ongoing Fan Choice Pilot.
This initiative gives fans greater flexibility on matchday, while continuing to promote responsible enjoyment inside the stadium. If you do choose to enjoy a drink from your seat, please drink responsibly.
Dedicated alcohol-free areas will remain available for supporters who prefer them. These are located in blocks W1, W2, E34, as well as within the club ends S24 and N35.
Accessibility
We want every supporter to enjoy the matchday experience with comfort and ease. All turnstiles include a larger, accessible gated entrance. If you need any assistance entering the stadium, please speak to a nearby steward — they will be happy to help.
A British Sign Language interpreter will be shown on screen as part of our in-bowl entertainment.
Audio Descriptive Commentary will be available for fans. Further information on how to book will be confirmed in due course.
Assistance on match day can be found at the Information Point outside the West Stand. If you are outside the venue, make sure you reach out to one of our volunteers.
A singleportable hearing loop are available at the ticket office if required.
Assistance dogs are warmly welcome at the stadium. Please notify the club in advance so we can ensure you and your dog are directed to the most suitable locations and provided with the right support throughout your visit.
Low-level counters are available at every concession stand and at the Bristol Sport Store to assist supporters with accessibility needs. (Please note: Atyeo Stand kiosks do not have low-level counters.)
Lift access is provided to all levels, ensuring easy movement around the stadium for all supporters.
Accessible Toilets
Accessible toilets are available throughout the stadium, these are gender neutral. They are fitted with emergency pull cords, and some have RADAR key access. These facilities are located near accessible seating and hospitality areas. Each main toilet block also includes ambulant toilets for added convenience.
While we do not currently have a full Changing Places facility, one of our accessible toilets outside A8 features a height-adjustable changing bed. Please note this toilet is not RADAR key accessible.
Many of our accessible toilets are Stoma Friendly, marked with the Colostomy UK “Not all disabilities are visible” sticker. If you need any additional support, stewards are available on matchdays to assist and can provide RADAR keys if required.
We ask all supporters to be mindful that accessible toilets may be needed by people with non-visible disabilities.
If you experience any issues with the accessible facilities, please contact the nearest steward, they’re there to ensure you have the support you need.
For more information, visit Ashton Gate's Accessibility webpage.
Additional Services
Family Room
We provide a dedicated Family Room to offer a safe and welcoming space for supporters who need infant nursing facilitiesor a quiet area during the match.
The Family Room is located on the fourth floor of the Lansdown Stand, within the Family Area, close to the W8 and W9 vomitories. Supporters are advised to use the stairs or the lift nearest to A8 on the concourse to reach the room.
Access on matchday is simple. Just speak to your nearest steward, who will be happy to assist. The Family Room is free to use and available to all supporters who need it.
Multi-Faith Room
Bristol City and Ashton Gate Stadium welcome supporters and visitors of all faiths. A dedicated Multi-Faith Room is available for anyone who wishes to pray or take a moment for reflection in line with their religious practice.
You can find the room off the Dolman Stand Concourse, opposite the S27/A9 vomitory.
Sensory Room
There is a Sensory Room at this venue. This has limited space available on match days to ensure a comfortable experience. If you may need to use this space on matchday, please complete the request form: Sensory Room - Bristol City FC.
Safeguarding
We’re committed to working together to ensure that our event is as safe as possible for everyone attending and expect everyone to share this commitment.
If you have any concerns about a child, a vulnerable person or you see any behaviour that worries you please do report this to your nearest steward or event staff or text 07770 736 047. They will contact the Safeguarding Officer on site.
Abuse and anti-social behaviour
Reporting a matchday concern
We recognise that most supporters come to the stadium to have fun and watch a football match with the friends, family and fellow supporters in a positive and inclusive environment. Discriminatory behaviour and language, such as racism, sectarianism, homophobia, sexism, or anti-disability behaviour, is unacceptable and will not be tolerated. You can report any incidents to the Security Team by approaching your nearest steward or via text on 07770 736 047.
Stadium Rules
To help everyone enjoy a safe and smooth matchday, please note the following stadium policies.
Bags and personal items
Bags larger than A4 size are not permitted in the stadium.
Plastic and metal water bottles are allowed (up to 750ml). Water fountains are available inside the venue.
Professional cameras, cane umbrellas and buggies are not permitted.
Tickets and payments
All attendees must have a valid match ticket.
Ashton Gate is a cashless venue, so please bring a card or contactless payment method.
Safety and behaviour
Smoking and the use of e-cigarettes are strictly prohibited within the stadium.
Stewards are on hand inside and outside the venue to assist with directions or any concerns. If you see anything suspicious, please alert your nearest steward.
Flags and banners
Flags and banners up to 2m x 1m are permitted.
Larger flags require a fire safety certificate and prior approval via safetyandsecurity@ashtongate.co.uk.
Flags must not obstruct views, entrances, exits, signage or gangways, and must not contain abusive, threatening, offensive or discriminatory content.
For more information, please see the full stadium FAQs.